SAP

Managed Services

SAP Applicaton Helpdesk

4000 SAP customers in India (Private Customers) and 50 plus Public Sector clients are active today. Yet, the present SAP Service Support to customers is not adequate and clients are looking for support partner with capability across SAP eco-system for setting up quality and affordable Support Service Centre.

Our Team has proven experience in setting up support center servicing more than 100+ clients in the past and our missions is to become one of the India’s largest support center in the next two years partnering customers from diverse industry segments owing to:

  • Experienced and stable SAP support staff
  • Immediate response time
  • Deep understanding of client environment
  • 24x5x365 round the clock coverage
  • Proven working model ensuring customer support satisfaction
  • Well established support process, ensuring processing complies with policies and adherence to targeted service levels

Our cost-effective services offerings include:

  • SAP Application Support all solutions of SAP implemented on premise and cloud
  • Development and Maintenance of present business processes
  • Development and Maintenance of present ABAP developments
  • Providing assistance to users in addressing problems / issues encountered on a day-to-day basis.
  • Supported by trained, certified and highly experienced SAP Functional and Technical experts
  • Support to clients to ensure their peace of mind, even supporting during holidays and weekends on prior notification
  • During the course of AMC support and interactions with the End Users, our Team identifies certain key improvement areas those are redundant/repeated transactions in nature and proposes the improvement in transformation towards digitization or automations.
  • Recommendations on applicable SAP add on modules which can improve the visibility in the Business transactions and reporting
  • Covers all level of tickets L1 to L4 functional and technical support, continuous management of business activities
  • 24×7 / 365 days Support Services, Low issue resolution time
  • The support is flexible and provides support at on-shore, off-shore or on a dual shore basis to ensure the optimum support levels at a lower cost to the Organizations

SAP Functional Services

  • Finance (Finance, Controlling, Assets, Profitability accounting, BPC)
  • Supply Chain (Materials management, Sales & Distribution, Production Planning, Quality management)
  • Plant Maintenance
  • Human Resources/Payroll and Employee/Manager Self Service
  • Success Factors
  • Reporting & Analytics (Business Information Warehouse (SAP BW), Business Objects)

SAP Technical Services

  • Technical support of SAP environments
  • Technical support for SAP Business Intelligence
  • Upgrades: Technical and functional across the SAP landscape
  • Preventative maintenance of SAP landscape: 24×7 remote management/monitoring of SAP systems
  • Development in SAP technologies: ABAP, ABAP HR, LSMW, ABAP OO, IDOCs, SAP Business Workflow, Web Services